Last edited on: 08 December 2024
You are responsible for all actions taken through your account, whether by you or others. In the event of a server security breach, the account holder is accountable for any violations of the Terms of Service (TOS) and Acceptable Use Policy (AUP). The following document outlines our Acceptable Use Policy (AUP) and Legal Agreement, providing information regarding the use of Hostija infrastructure. The infrastructure includes but is not limited to bandwidth, transport, servers, switches, IP addresses, and any other equipment used to transmit, receive, or handle data. This document explains both acceptable and unacceptable use of our services, and it is essential for all Hostija users to read and fully comprehend its contents. We reserve the explicit right to enforce this document and may update, modify, or amend it as needed. We also retain the right to take appropriate actions based on our assessment of conduct at any given time.
Service Provider
Netacel Inc. - A registered IBC (Company No. 245535) based in Seychelles, is the main company for hosting-related matters.
Mailing Address:
306 Victoria House
Victoria
Mahe
Seychelles
1. Definition
“WE”/”US”/”OUR”/”Hostija.com” means Hostija and/or any of its parents, subsidiaries and/or affiliates involved in providing the Services.
“YOU”/”YOUR”/”YOURSELF”/”USER” means the user of the Website and/or customer of the Services.
“End Users” means any individual or entity that directly or indirectly through another user (a) accesses or uses Your Services Content, or (b) otherwise accesses or uses the Services under your account.
“Services” means any services offered by Hostija, on its Website including but not limited to hosting services, management and infrastructure management.
“Services Content” means source code, files, software, processes, interfaces, data, text, settings, media, or other information for storage, hosting, or processing by the Services.
2. User Privacy
At Hostija, we prioritize your privacy and ensure that any information collected from you is stored securely and treated with the utmost confidentiality. We guarantee that the information you provide to us will never be sold, reused, rented, loaned, distributed, or disclosed to any third party without your explicit consent. Rest assured that any data you supply to Hostija will be handled with care and used only in ways that you have agreed to. We may utilize this information to stay in contact with you and keep you informed about developments related to our business. Please ensure that you provide accurate information so that we can effectively reach you for news, alerts, invoices, and other communications pertaining to your services.
We gather information through automated means, including communication profiles and cookies, and may collect various details depending on the nature of your service, support, or sales inquiry. This may encompass your name, address, telephone number, fax number, email address, dates and types of services provided, payment history, payment method details, payment amounts, payment dates, and domain name.
For transactions involving Credit Card or PayPal payments, financial information is neither stored nor handled by us. All sensitive data is transmitted through a secure server, indicated by a security icon in your browser when personal information is being transferred, as is the case with PayPal.
At Hostija.com, we exclusively utilize automated methods for information collection related to marketing purposes on our website. However, other websites, such as https://my.hostija.com, do not engage in the collection of such data from your visits.
To enrich and perfect your online experience, Hostija uses “Cookies”, similar technologies, and services provided by others to display personalized content, appropriate advertising, and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Hostija uses cookies to help Hostija identify and track visitors, their usage of https://hostija.com and https://my.hostija.com, and their website access preferences. Hostija visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Hostija's websites, with the drawback that certain features of Hostija websites may not function properly without the aid of cookies.
You can learn more about cookies by accessing: https://www.cookiesandyou.com/about-cookies/
By continuing to navigate our website, you hereby acknowledge and agree to Hostija's use of cookies.
You have the right to access, correct, or delete your personal information. To exercise these rights or for any privacy-related inquiries, contact us at office[at]hostija[dot]com.
We are committed to complying with the General Data Protection Regulation (GDPR) and applicable data protection laws.
3. DMCA, Copyright, Free Speech & Applicable Law
It's crucial to note that the DMCA primarily pertains to the United States. While it establishes a structure for handling copyright infringement and provides a flexible approach for online service providers, our EU data centers comply with local copyright laws.
In the European Union, compliance with the EU Directive on Copyright in the Digital Single Market is crucial. Users and content creators must be aware of specific copyright laws applicable to their jurisdiction and hosted content, as regulations may vary.
Our commitment aligns with the principles enshrined in Article 10 of the European Convention on Human Rights, protecting the fundamental right to freedom of expression. It's vital to emphasize that Hostija does not engage in the censorship of customer content. A clear distinction should be made between hosting freedom of speech and handling copyright material. Importantly, this clarification does not authorize the use of our services for activities prohibited under our terms of service.
We advocate for freedom of expression, endorse open-source software, prioritize privacy and anonymity, and support network neutrality. As a provider committed to free speech, we want to clarify that we do not offer bulletproof hosting and prohibit malicious activities. We only abstain from removing potentially offensive content to uphold our status as a free speech hosting provider.
For any matters regarding rights-related issues or concerns, feel free to contact office[@]Hostija[dot]com.
4. Prohibited Content
We strive to maintain an open-minded approach, but as a customer, you must adhere to a few simple rules:
- Child Pornography
- Promotes illegal drugs, or substances that are legal, but are known to be abused
- Content involving animal exploitation, commonly referred to as zoophilia or animal porn.
- Threatening, Racial, or otherwise Abusive Content
- Fraud, MLM (Multi-Level Marketing), Pyramid schemes, or any other activities deemed to be fraudulent
- DDoS/Flood attacks
- Ransomware/Botnets/Virus/Malware/IRC or IRC Bots
- Spamming/Phishing/Scamming Websites
- Anything than can result in blacklist listings e.g. Spamhaus
- Network Abuse/IP Spoofing
- Violating Authors Rights
- Unauthorized Computer/Network Access and Surveillance
- Terrorist Websites
We allow legal 18+ adult and gambling content, as long as it meets local regulations. Any other content not listed above is deemed as Allowed and should follow the regulations of the country where the content is hosted.
If you use our service in a way that affects anyone’s health or safety, we reserve the right to suspend your service.
Hostija is not liable for any legal issues arising from the data hosted by the customer on Hostija servers. The legality and credibility of the data are the sole responsibility of the customer, and under no circumstances is Hostija accountable for the nature of the data.
When Law Enforcement is asking about customer details with an official document, we will comply and assist them in their investigation. Law enforcement officials are able to initiate contact with us directly via email at office[at]hostija[dot]com
5. Content & Network Responsibility
The client holds complete responsibility for all content and activities hosted on our servers/network. We strongly advocate for anti-censorship principles and only intervene if content violates our Terms of Service (ToS). Hostija accepts no liability for the use of domains registered through our services or for the content published on websites associated with these domains and hosted on our servers/network. If any unlawful activities are detected, please don't hesitate to contact us at office[at]hostija[dot]com.
6. Domain Names
Upon registering an account on our billing system, domain names are initially registered using your provided data. If your billing account lacks necessary information that may impede the registration process, your domain name will be registered using our company information by default. It is important to acknowledge that this defaults to Hostija being registered as the owner of the domain name. However, Hostija's role is that of a middleman, and actual ownership of the domain is not vested in Hostija but in you, effective from the date of domain name registration.
To prevent potential issues related to incorrect WHOIS data, domain disputes, and complaints in the future, we recommend updating your domain details to reflect your own information at any time.
Additionally, you have the option to formally request the transfer of the domain name registration to yourself. This entails becoming the registered owner with the relevant registry operator. However, a precondition for this transfer is your written agreement to adhere to any agreements and terms to which Hostija is bound as the current registrant of the domain name.
Special Characters & IDNs: It's important to note that special characters are not allowed when registering domain names. To comply with standard requirements for all domain extensions, please adhere to the following guidelines: Your domain name should be between 3 to 63 characters in length, consisting only of letters (a-z characters), numbers (0-9), and hyphens (except as the first or last characters). Characters like "&" and "#" are explicitly prohibited, and Internationalized Domain Names (IDNs) are not supported in any form. Our API system is designed to automatically remove IDNs and special characters upon domain activation to align with global domain system standards, potentially resulting in domains with missing characters or IDNs. Please be aware that refunds will not be issued for domains registered with missing characters due to the use of special characters. Our profit margins on domain registrations are minimal, with the majority of fees directed towards the registry for domain registration. Using special characters in domain names is considered spam and fraudulent, posing risks of deceiving visitors into accessing phishing domains. We strongly advise refraining from using special characters for this reason.
Domain Registration Compliance: Hostija operates in full compliance with the legal requirements set forth by the relevant domain registries governing the registration of domains and our Terms Of Service (ToS).
You acknowledge and agree not to engage in activities prohibited by our Terms of Service using the domain name provided through the Services.
Limited Liability: Our liability is expressly confined to matters concerning domain registration exclusively. This liability does not extend to the content hosted on any domain that falls under our operational purview.
Domain Withdrawal or Locking: The withdrawal or locking of a domain registered with Hostija can only transpire upon presentation of a valid court order, duly recognized and accepted by the appropriate legal authorities.
Content-Related Suspension: It is important to note, however, that we do not suspend domains based on their content when the content is not hosted on our servers. Suspension is only considered in situations where the content is hosted on our servers and contravenes our Acceptable Use Policy. Even in such scenarios, solely the hosting service acquired through Hostija would be impacted by the suspension, leaving the domain name unaffected.
Reporting Illicit Content: Users who come across instances of illicit content are strongly encouraged to report these occurrences to the relevant hosting provider responsible for said content. Illicit content is typically hosted on servers provided by alternate hosting providers, which possess the necessary authority to address and undertake appropriate actions.
7. Spam & UCE
Hostija enforces a strict zero percent tolerance policy regarding Unsolicited Commercial Email (UCE) or SPAM over our network. This means that our customers cannot use our network for UCE transactions or host sites advertised by UCE from other networks. Violations of this policy will face severe penalties, including the termination of service. Upon receiving an alleged SPAM violation report, we will promptly investigate within 48 hours. During the investigation, customer access to the network may be restricted or suspended to prevent further violations. If a customer is found to be in violation of our SPAM policy, Hostija reserves the right to take immediate action, including restricting, suspending, or terminating the customer's account without prior consent. Additionally, we may pursue civil remedies to cover the costs associated with investigating a substantiated policy violation.
Shared/Email Hosting Plans: Our Shared Web Hosting and Email Hosting plans are designed for personal or business use via webmail or IMAP/POP3 clients. SMTP is not supported, and these services are not intended for mass mailing, newsletters, or PHP-based tools like WordPress. For bulk emails, please use a third-party SMTP provider. Ensure that your domain is not listed on the Spamhaus DBL and that you have configured the correct DNS records (MX, PTR) and our nameservers. While we cannot guarantee your emails won't end up in spam, new domains may be flagged quickly, particularly if they contain spam-like content. If your domain is listed on Spamhaus, you must request delisting after setting up the necessary protocols (DKIM, PTR, MX), though delisting is not guaranteed. We use strict anti-spam filters, and rSPAM errors indicate blacklisting or flagged content. By using our services, you agree to our terms and conditions.
VPS/Dedicated Server Hosting Plans: Our servers are designed for website and application hosting, not email use. Sending mass emails, newsletters, or using SMTP with PHP scripts (e.g., WordPress) requires an established IP and domain reputation. Since our IPs are new and lack reputation history, we recommend using third-party SMTP providers like MailJet, MailChimp, or SendinBlue, which have well-established IP reputations. New servers and domains take months to build reputation scores. We cannot guarantee the suitability of our IPs for email use. If an IP is listed on Spamhaus, it will be listed under PBL (Non-Mail Server), which means the IP has never been used for mail before. You can request delisting by confirming your intent to use the server for email by confirming via email verification and it will be delisted instantly. However, manual removal may be necessary in some cases. Additionally, your domain could be listed on the Spamhaus DBL if it has a low reputation or is flagged for spam-like behavior. You are responsible for requesting delisting after setting up necessary protocols (DKIM, PTR, MX), though removal is not guaranteed and may take time. By using our service, you agree to our terms and conditions.
- Your password provides access to your account. It is your responsibility to keep your password secure; sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.
- You may not attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks.
- You may not attempt to interfere with service to any user, host, or network (“denial of service attacks”). This includes, but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host.
- Users who violate systems or network security may incur criminal or civil liability.
- You must adopt adequate security measures to prevent or minimize unauthorized use of your account.
- Using 20% or more of system resources for longer than 120 seconds. This includes activities such as running CGI scripts, FTP, PHP, HTTP, etc.
- Running stand-alone, unattended server-side processes on the server.
- Running any bit torrent application, tracker, or client.
- Engaging in any file-sharing or peer-to-peer activities.
- Running cron entries with intervals of less than 10 minutes.
- Generating more than 300 http/Port80 hits per 30 seconds.
- Internal services such as MySQL, Apache, PHP, etc.
- DDoS / Flooding.
- Scheduled downtime or planned maintenance.
- Interruption of service due to unpaid invoices, abuse notifications, and violations of TOS.
- ISP or local connection problems.
- Customer-controlled downtime.
- Acts of Force Majeure.
- Network-related issues;
- Server hardware issues;
- VPS control panel;
- OS templates and ISOs;
- Addon configurations
- Domains
- SSL certificates
- Dedicated IPs
- Licensing
- Custom Installation
- Other options added at checkout
- PayPal
- Bank Transfer
- Crypto
- Violating the TOS
- Any attempts to discredit Hostija and its services, including but not limited to threats, coercion of staff, or baseless legal threats.
- Using the services provided by Hostija for any illegal activity.
- Using the services provided by Hostija to store and distribute illegal or harmful material.
8. About Security
You are solely responsible for any misuse of your account, regardless of whether the inappropriate activity was carried out by a friend, family member, guest, or employee. It is essential for you to take precautions to prevent unauthorized access by others to your account. Furthermore, using your account to breach the security of another account or attempting unauthorized access to another network or server is strictly prohibited. Please ensure that you use your account responsibly and in accordance with our policies.
9. Resources Usage (Shared Hosting)
Shared / Reseller hosting users are prohibited from the following activities:
CPU & Memory Limit:
Hostija employs Cloudlinux (LVE) to ensure fair distribution of resources among Linux Shared Hosting accounts. LVE, a kernel-level technology developed by the CloudLinux team, has roots in container-based virtualization and utilizes cgroups in its latest form. It operates transparently and with minimal overhead. The primary goal of LVE is to prevent any single website from overwhelming the web server by consuming all CPU, I/O, memory resources, or apache processes, leading to server downtime. LVE effectively safeguards against such scenarios. In case your website displays a 'Resource Limit Reached' error, it indicates that you have reached the allocated LVE limits for your package. The specific limits for each package can be found on the sales page.
10. VPS & Dedicated Servers
Unmanaged Dedicated Servers & VPS Servers are rented by customers from us and are solely managed by the customers themselves. We only provision the server to the customer's specifications, including CPU, RAM, disk, and network, and install the customer's chosen operating system (OS). Customers have the option to choose their preferred OS, but it's important to note that we may have preferred or recommended operating systems for optimal server performance. The provider tests specific OS versions to ensure compatibility with their servers. After OS installation, our support ends. Customers receive root user credentials, change the password on first login, and assume full responsibility for server management. This includes server configuration, software installation, updates, security, backup, and maintenance. In case of issues, customers are responsible for resolution.
IPs and Mail Servers - Spamhaus, Blacklists, and Usage: Our servers are primarily intended for website and application use, not for mail servers. Due to this, we cannot guarantee the cleanliness or suitability of our IPs for mail use. If an IP is listed on Spamhaus, manual removal may be necessary, as it could be flagged as a non-mail server. You are responsible for requesting delisting from Spamhaus after setting up essential protocols like DKIM, PTR, and MX records. However, even with proper setup, removal from blacklists isn't guaranteed and requires patience and effort. You must demonstrate to blacklist authorities that the server will only be used for personal email purposes, without any spamming activities. Please remember that by purchasing our service, you agreed to our service agreement.
We do not retain server login credentials in our system, placing the responsibility on the client to securely store this information. Servers are equipped with a pre-installed operating system and a control panel for VPS servers; Dedicated Servers, however, do not include a control panel. Clients can contact us for support regarding OS reinstallation or server reboot, selectable during the service order process.
It's crucial to note that Offshore Dedicated Servers/Offshore VPS servers are not backed up by us unless an additional backup service is ordered. Therefore, clients must manage backups independently or seek an appropriate solution. One convenient option is to purchase additional storage from us for backup purposes. This can be done after the initial order by visiting our Storage servers page. Alternatively, clients may explore similar solutions such as Google Drive, FTP Server, Dropbox, etc., or get in touch with us at office[@]Hostija[dot]com.11. Website Migration, Backups & Data Loss
By utilizing Hostija's services, you hereby acknowledge and accept all associated risks. Hostija shall not be liable for any data loss resulting from its services. We strongly recommend that you implement your own backup procedures and routinely test data restoration from your backup media to ensure the reliability of your backup files.
Our website migration service is offered as a courtesy, with our team committed to facilitating a seamless transition of your website to our platform. While we will exert all reasonable efforts in this process, we must clarify that we cannot guarantee the availability, feasibility, or specific timeframe for the account transfer. The complimentary migration service applies solely to Shared web hosting plans within the first 30 days of your sign-up date. Requests for migration beyond this 30-day period will incur a predefined charge.
Our migration services are restricted to cPanel to cPanel and Direct Admin to Direct Admin transfers, in accordance with the control panels used for our web hosting services. Please note that we do not facilitate migrations for VPS and dedicated servers. For further clarity, please review the Shared hosting migration requirements: Maximum File Size (5GB) & Maximum SQL Database Size (2GB). Any files exceeding these limits will incur additional fees; please submit a support ticket for assistance.
We do not provide backups for any of our hosting services, including Shared Hosting, Linux VPS, Storage VPS, Windows VPS, or Dedicated Servers. This is because our services are self-managed and operate under an offshore privacy policy with a strict no-logs policy. As such, it is your responsibility to maintain your own backups at all times. We are not liable for any data loss or corruption.
By not providing backups, we give you full control over your data and backup processes, reducing reliance on our infrastructure. However, we do occasionally experience issues like disk failures. To avoid potential data loss, we strongly recommend setting up automated daily or weekly backups to an external storage solution, such as Google Drive, FTP, or other methods.
Please note that we clearly state this backup responsibility in all activation emails and at the bottom of your welcome email. In the event of data failure, we will provision a new service and extend your subscription by one additional month at no extra cost. However, it is crucial to perform regular backups to avoid frustration in case of unexpected data loss.
Always ensure your backups are up to date to prevent any disruptions to your services.
12. Service Uptime
At Hostija, we prioritize providing you with the utmost network uptime. In the rare event that we cannot meet the promised uptime, we take responsibility and will reimburse a portion of the money you spent on your services. We assure a minimum uptime guarantee of 99.9%.
Hostija does not assume responsibility for any downtime associated with the services listed below, and we do not provide credits for any resulting downtime.
Hostija reserves the right to modify this SLA at its sole discretion. Any updates to the SLA will be posted on the website and will take effect seven days after their publication.
13. Support
Our customer service is offered through tickets submitted via our billing portal. These tickets are handled in the order they are received, and sending multiple responses or submissions will not expedite the response time. Please note that our support team is available only in English.
VPS/Dedicated services are initially unmanaged by default, unless specified otherwise. These services are intended for advanced Linux administrators and experienced webmasters. To effectively utilize the services, customers should be familiar with GNU Linux tools, operating systems, applications, and the necessary security measures to maintain system security. Regarding the Shared Hosting Service, we do not offer root administrative access. We take care of the administration and supervision of the operating system and web server applications. Instead, we provide a control panel (cPanel) for intuitive management.
We are not liable for any disruptions or issues resulting from your management of the Services through credit card prints and card readers. However, if the disruptions are related to hardware, infrastructure, network, or virtualization issues for which we are responsible, we will typically provide assistance upon request, either for a fee or any additional charges mutually agreed upon.
You can contact us for support regarding the following issues:
Abusive language of any kind is strictly prohibited through any communication channel connected to us, including our ticketing system, online forums, and chat rooms. Engaging in such behavior may lead to a warning and suspension of services access.
14. Cancellation & Refunds
Hostija retains the right to terminate the account at any time, with or without prior notice.
Engaging in any form of staff abuse will lead to the suspension or termination of your services.
Customers have the option to cancel their services at any time by submitting a cancellation request through the client control panel, at least 7 days prior to the renewal date.
Please note that cancellations will not be accepted through support tickets or email. To initiate a cancellation, you must use the client area by navigating to your services and submitting a cancellation request.
Hostija generally does not entertain refund requests, with the exception of Shared Hosting plans, which are eligible for a 15-Day Money Back Guarantee for new customers, excluding payments made via Bitcoin or cryptocurrencies. Refunds may also be considered within the initial 72 hours from the effective payment date if an error attributable to Hostija or an inability to provide the requested service occurs. Non-refundable fees encompass processing fees, administrative fees, setup fees, management services, and any other associated charges. In instances where a refund is deemed applicable, an administration fee of 1% of the total refundable amount (with a minimum of 2.00 EUR) will be imposed. It is important to note that initiating a dispute or charge-back through our payment processors may result in immediate service suspension or termination. Additionally, breaching the terms of service nullifies any entitlement to a refund.
Refunds will not be issued for Dedicated Servers, Virtual Private Servers, SSL Certificates, VPNs, Administrative Fees, Installation Fees related to custom software, Domain Name acquisitions, transactions conducted through Bitcoin or any other Cryptocurrencies, "Add Credit" and non-refundable licensing fees such as those associated with cPanel, DirectAdmin, and similar licenses.
Hostija has the right to refuse any refunds.
Please be aware that it is the user's responsibility to cancel any payment subscriptions directly with PayPal or other merchant providers. HOSTIJA does not have access to user payment profiles and cannot cancel recurring subscriptions on your behalf. Only the account owner can manage recurring subscriptions by logging into their account. We are not liable for any ongoing charges from third-party merchants. If you do not cancel your subscription, you will continue to be billed, and any charges will be applied as credit to your account balance which can be used towards future services and invoices. Please note, we do not offer refunds of credits. However, if you are charged for multiple months, refunds can only be issued for payments made within the last 30 days to your original payment method.
Refund requests from clients whose product/service is functioning properly or experiencing issues caused by the client's own fault will not be accepted.
Refunds are exclusively available to first-time purchasers. Individuals who have had a prior account with us, terminated it, and subsequently re-registered, or those who have opened a secondary account, are ineligible for a refund. Moreover, any breaches of the Terms of Service will render the refund policy null and void.
15. Payments, Suspension, Termination & Data Retention
Invoices for all hosting services are generated 7 days before the due date, and our billing system sends multiple reminders for the due invoices. To ensure timely receipt of these emails, it is your responsibility to provide accurate contact information.
We offer a range of payment methods, including Credit Card, Paypal, Crypto Payments (BTC, LTC, XMR, DASH, DOGE, USDT), PerfectMoney, and Wire Transfer. For Paypal payments, we may request verification of the Paypal email address. To guarantee complete anonymity for buyer purchases, all crypto payments are converted to XMR (Monero).
Shared Hosting accounts will be suspended if the due date is not met, and the suspension will take place 1 days after due date. If the account remains suspended for 4-5 days, it will be automatically cancelled and removed from our servers with no possibility of restoration as we do not keep backups.
VPS Servers will be suspended if the due date is not met, and the suspension will occur 1 days after due date. If the server remains suspended for 4-5 days, the service will be terminated and wiped from our systems with no possibility to restore data as we do not keep backups.
Dedicated Servers will be suspended if the invoice is not paid by the due date. If the invoice remains unpaid for 4-5 days and we do not receive any update from your side (even to notify us that you'd like to request payment extension), your server will be terminated. Once the server is terminated or recycled, all data will be lost.
In case of any delay in Invoice Payments, it is essential to provide timely updates to us to prevent any inconvenience.
Once the service has been terminated, data hosted on it cannot be restored or retrieved as specified in 11. WEBSITE MIGRATION, BACKUPS & DATA LOSS. Consequently, it is your responsibility to make timely monthly payments to prevent data loss, as any outstanding fees may result in service suspension and subsequent data deletion. Additionally, you must maintain your own backups to protect against any potential data loss.
16. Resellers & Partners
Resellers are accountable for providing support to their clients. Hostija does not offer support directly to our reseller's clients. If a reseller's client contacts us, we retain the right to temporarily suspend the client account until the reseller takes responsibility for their client. For security reasons, all support requests must be initiated by the reseller on behalf of their clients. Resellers are also responsible for all content stored or transmitted under their reseller account and for the actions of their clients. Hostija will hold resellers accountable for any actions of their clients that violate the law or the terms of service and we will contact and work with the Reseller to resolve any abuse.
17. Affiliate Program
In accordance with the terms of the Hostija Affiliate Program, affiliates are entitled to receive a commission of 20% for each order and renewal made, excluding transactions involving addon configurations, domain names and SSL certificates. This commission is applicable when orders are placed using the affiliate's custom tracking link, which employs a cookie to monitor and attribute visitors referred by the affiliate. Notably, the aforementioned cookie maintains its tracking capability for a duration of 2 years from the initial visit. As a result, affiliates are eligible to receive commissions for referrals, even if the referred parties do not immediately subscribe. Affiliates are required to adhere to a minimum withdrawal threshold of €10 EUR, with a maximum withdrawal limit of €100 per withdrawal. Withdrawals can be facilitated through PayPal, Bank Transfer, or Crypto. Should you have any inquiries or require further assistance, kindly reach out to us, or initiate the sign-up process.
Commission Rate: We offer a 20% commission for every order, including recurring renewals, placed through your custom affiliate link.
Eligible Purchases: Commissions are earned on all orders and renewals, except for the following:
Cookie Tracking: We track visitors you refer using a cookie. The cookie will remain active for 2 years from the initial visit. This means you’ll earn a commission if they make a purchase or renewal at any point within that time, even if they don’t sign up immediately.
Addons Exclusion: Please note, we do not pay commissions on extra addons such as:
If an affiliate order includes addon configurations, the initial order value shown might appear higher. However, the final matured payout will exclude these addons and reflect the correct commission.
Minimum Withdrawal: The minimum withdrawal amount is €10 EUR. Please note that there is a 35-day maturation period before payouts can be processed, allowing time for chargebacks, cancellations, or potential service agreement violations. However, if you have a positive history with us, you may request a faster payout by submitting a support ticket. We will manually review your affiliate history and may reduce the waiting period if you're eligible. Our goal is to process smaller payouts more quickly, rather than waiting longer for larger amounts to accumulate.
Withdrawal Methods: You can withdraw your earnings via:
Payout Delivery: Processing Time: We process payouts on the same day.
Requesting Payouts: While payouts are processed promptly, we recommend opening a support ticket when requesting a payout. This is because we do not receive notifications for payout requests and may not check the request page quickly enough.
For Faster Payouts: To ensure your payout is processed quickly, please mention in the ticket that you have already requested a payout. This will help us prioritize your request and deliver your payout promptly.
18. Idemnification
You agree to defend, indemnify, and hold harmless Hostija, its officers, directors, employees, agents, and third-party service providers from any and all claims, demands, costs, expenses, losses, liabilities, and damages (including reasonable attorneys' fees) arising from: (i) your use of and access to this website or the services provided here; (ii) your violation of any provision of this agreement or the incorporated policies or agreements; and/or (iii) your violation of any third-party rights, including intellectual property or other proprietary rights. The indemnification obligations outlined in this section will remain in effect even after the termination or expiration of this agreement or your use of this website or its services.
19. Force Majeure
Hostija shall not be held responsible for any damages your business may incur. We provide services without any warranties, expressed or implied. Hostija disclaims any warranties of merchantability or fitness for a particular purpose. This includes any loss of data resulting from delays, non-deliveries, incorrect deliveries, or service interruptions caused by Hostija and its employees. Hostija retains the right to amend its policies at any time.
In addition, Hostija disclaims responsibility for any claimed damages, including incidental or consequential damages, that may arise from the servers going offline or being unavailable for any reason. Moreover, Hostija shall not be held responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any website from one of Hostija's servers.
20. Failure To Comply
Failure to adhere to any of the terms and conditions outlined in this Agreement may lead to a warning, suspension, or termination of your services. Hostija retains the right to remove any account without prior notice. If Hostija deactivates your account(s) due to policy violations, you will forfeit all fees paid. The following actions are grounds for termination of service:
Users are accountable for the actions of all their users and any content they may create, modify, or control. The terms of this section apply to all content hosted under your account, even if it is not directly uploaded by you.
We retain the right to modify our policies at any time.
